Customer care and satisfaction is a priority for My Moody Booty. We have made every effort possible to ensure the quality and craftsmanship of each product available at our store meets your highest expectations. Our products are carefully packaged to arrive to you safely and undamaged. If for any reason you are not satisfied with your purchase, you may exchange or receive a full refund within 30 business days from the date of delivery to make an exchange or to get a refund. When returning your purchase, please use the following to ensure that we will be able to satisfy your request:

• Pack your footwear In the original shoebox and then pack it in a shipping box. All orders MUST be returned in the original shoe box INSIDE another cardboard box. NOTHING MUST BE TAPED TO THE BOX. We re-use shipping boxes whenever possible to help save the environment, so please feel free to do the same.
• The shoes or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition.
• Enclose the original packing slip or sales receipt with the return. Please note the reason for your return and let us know if we are to exchange the product or refund your greenbacks.
• Your refund or exchange will be sent to you once the product has been received and verified by My Moody Booty.
• If there is no mistake on our side for the shoes delivered, then the customer shall pay for the cost of shipment to send them back to us.
• The shipping cost will be paid by us only when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service at customerservice@mymoodybooty.com within and no later than 1 week.
• We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we will not accept the return.

Note: Worn shoes are not returnable. If the item appears to be defective, please contact us at 1(703) 403 4134. We cannot accept exchanges or returns that are scuffed, soiled or worn in any way. So please test drive your new footwear on a carpeted surface.

Please return the package prepaid and insured to:

My Moody Booty
1301 North Courthouse Road #1804
Arlington, VA, 22201
Phone: 703.403.4134
Email Address: customerservice@mymoodybooty.com

Thank you for shopping with us.